Return policy
In accordance with our Terms of Use, fees paid, credits purchased and loans spent are generally non-refundable.If you want to receive a refund, please contact us at support@top-brides.com
The principles that guide us are as follows:
Credit repayment
We can return the Credits you spent back to your Credits account if:1. Fraud: you have been deceived by a Member or a third party in our Service. Please see the fraud note below.
2. Gifts or flowers:
but. You cancel the order before sending gifts or flowers; or
b. gifts or flowers not delivered on time.
3. Request for contact information: Your request for a member’s personal contact information sent through our website has been rejected by the participant.
4. Meeting Request: Your meeting request with a Participant sent through our Website was rejected by the Participant.
5. Other: we did not provide you with the services for which you paid, in violation of our Terms of Use and promises to you on the Website.
A note on fraud. Although we are taking steps to reduce the likelihood of fraud in our Service, meeting new people on the Internet always carries with it the possibility of fraud. Please take time to read our safety tips. If you are deceived, we can make a decision on the repayment of credits you spent on communicating with a participant involved in fraud. However, it will be your only remedy against us.
Refund
The site cannot return the money spent to you, but it can return you the spent loans, in exceptional cases, in accordance with the Terms of Use.
Return procedure
If you think you are eligible for a refund, contact us at support@top-brides.com. Please attach relevant information and any supporting evidence to your request.
If you inappropriately contact your bank, card issuer or payment service provider with a request for a refund, without completing our refund procedure, we may have the right to sue you in order to recover damages that may arise from us.
In the event of a conflict between this Return Policy and our Terms of Use, the Terms of Use shall prevail.